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FAQs

What is your returns policy?

  • We have a page dedicated to our returns policy. View policy HERE. Please know we are flexible and willing to discuss any frustrations or sizing issues. Please send an email via our contact page if you have any concerns. 

What if I need to cancel my order?

  • You may cancel your order free of charge within 12 hours of order confirmation. Most orders ship same day or next day, so if your item has already been shipped we cannot cancel the order. If you would like to cancel your order, please email jessica@ballardbikini.com within 12 hours of order confirmation with your order number and explanation of the situation and we will be happy to help! 

Are you looking for brand ambassadors?

  • We appreciate everyone that is interested in becoming a brand ambassador. We have just started accepting applications for Brand Ambassadors. If you are interested, please take a few moments to fill out our application HERE.

Will you be restocking any sold out items?

  • Subscribe to our email list and follow us on Instagram for updates on re-stocks! We are currently doing a pre-sale on select items getting re-stocked. You can shop these items HERE. Until further notice, the remainder of our items are not currently planned to get re-stocked!

What is your shipping time?

  • We ship orders within 2 business days of online order confirmation though most orders ship same day if placed before 3pm PST. We generally use USPS with a shipping time of 1-3 business days, depending on where you live! If you need an order rushed, please send us an email via our contact page.